Civil Legal Services ("we", "our", "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy law.
Information We Collect
We may collect the following types of personal information: your name, email address, phone number, mailing address, and details about your legal matter when you contact us, book a consultation, or use our website contact form. We do not collect payment information directly — all billing is handled through secure third-party processors.
How We Use Your Information
Personal information is used solely to respond to your inquiries, provide legal services, maintain client files, and communicate with you about your matter. We do not sell, rent, or share your personal information with third parties except as required by law or with your express consent.
Confidentiality
Information you share with us for a consultation or a legal matter is kept in strict confidence, as required of licensed paralegals under the Law Society of Ontario's Paralegal Rules of Conduct. We will not disclose confidential client information without your authorization except as required by law or our professional obligations.
Website Data
Our website may collect anonymized usage data (such as page views and browser type) through analytics tools. This data cannot identify you personally and is used only to improve our website's performance and usability.
Your Rights
You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us at info@civillegalservices.ca.
Contact
For privacy-related questions, please contact Civil Legal Services at info@civillegalservices.ca or by phone at (647) 366-7846.